TennetSoftware
Author Archives: TennetSoftware
TennetSoftware
5. Payment/Charges Section
5.1 Generating Charges
Charges are posted to tenants in two primary ways; Recurring Charges that are generated automatically for an upcoming processing month during the End of Month procedure. These are based on the information stored in the tenant record as monthly recurring charges, and Miscellaneous Charges that are manually posted as they become necessary.
Recurring Charge updates can be completed by going to the Portfolio tab, choosing the desired property from the display and selecting the Unit/Tenant to be updated. As described earlier you are initially in View Mode, to make changes click the Edit Mode tab. Click on the amount in the Recurring Charge section to change an existing charge, or add a new recurring charge by clicking the arrow on the next available Category Code field to choose the description to be used and enter the amount. When finished, click the Save Changes tab and answer the verification message to complete the update.
Miscellaneous Charges are posted by going to the Portfolio tab and clicking on the Payments/Charges tab. Select the desired property from the display and select the Unit/Tenant to be charged. Click the Charge tab under the Tenant Summary and choose the Category Code description to be assigned by clicking the down arrow and selecting the desired code. Choose the date for the charge to be posted, the amount (positive for charge, negative for credit) and the optional description to be associated with this charge. When finished, click the Apply Charge tab and answer the verification message to complete the update.
5.2 Receiving Payments
Payments are posted based on the Date Assigned to them when they are input. Go to the Portfolio tab, click the Payments/Charges tab, choose the desired property from the display and select the Unit/Tenant to have the posted payment. Click the Payments tab under the Tenant Summary and select the Payment Date, Check Date (if any), Amount and Check Number (if any). Record the optional Memo to be associated with the payment and adjust the automatic allocation of the payment amount against the current charges shown if necessary. When finished, click the Apply Payment tab and answer the verification message to complete the update.
SIZE: [ddownload_size id=”686″]DOWNLOAD: [ddownload_count id=”686″]
4. Move In/Out Operations
4.1 Move In when Creating Unit
As described in 3.2, Go to Property Set Up Tab and select the desired property from the display. Go to the Set Up New Unit/Tenant option and click the Add New tab. Enter the Unit information, Tenant information including monthly Recurring Charges, and the option of generating the recurring charges as of the first day of the current processing month. Once finished, click the Add Unit/Tenant tab.
4.2 Move In to Vacant Unit
Go to the Portfolio tab, select the desired property from the Property display, and select the existing vacant unit from the Units/Tenants display. Once selected, the displayed unit is in View Mode, to complete the Move In, click the Edit Mode tab. Input all Tenant information including Name(s), Move In date, Lease Dates, Tenant Type (if any), Alternate Mailing Address (if any). Enter monthly Recurring Charges information by clicking the arrow next to the Category Code description for each amount. When finished, click the Move In tab.
4.2.1 Move In to Vacant Unit (FDT)
Follow the steps as described in 4.2, and use a move in date greater than the current day within the current processing month or a date in an upcoming future processing month.
4.3 Move In to Occupied Unit
In order to complete a Move In to a currently occupied unit, there must be an existing pending Move Out already in place. In addition, the date assigned to the Move In must be greater than the date assigned to the pending Move Out. Go to Portfolio tab and select desired property from display, and select the desired occupied unit being vacated at some point in the future. Once selected, the displayed unit is in View Mode, to complete the Move In, click the Edit Mode tab. Input all Tenant information including Name(s), Move In Date, Lease Dates, Tenant Type (if any) & Alternate Mailing Address (if any). Enter monthly Recurring Charges information by clicking the arrow next to the Category Code description for each amount. When finished, click the Move In tab.
4.4 Move Out
To complete a Move Out of an existing tenant, go to the Portfolio tab, select the Property from the display and click on the Unit/Tenant to be vacated. Once selected, the displayed unit is in View Mode, to complete the Move Out, click the Edit Mode tab. Select the Move Out date and click the Move Out tab. A message will then be displayed for you to verify the Move Out.
4.5 Delete FDT Move In
Any previously scheduled FDT’s that are due to be updated based on the date assigned during input may be displayed by clicking on the Future Dated Transactions tab shown in Red. Each item is then identified with a symbol to indicate the type of FDT currently pending. A Future Dated Move In will have a Green arrow pointing to the Left with an option to Delete shown in Red. Click on the Delete tab and answer the verification message to complete the deletion of this FDT Move In.
4.5.1 Delete FDT Move In to Occupied Unit
If a FDT Move In to an Occupied Unit has been input, both the FDT Move Out and FDT Move In will be displayed together in the Future Dated Transactions display. The Move Out will show the vacating Tenant name and have a Red Arrow pointing to the right to indicate a move out. The Move In will show the Tenant name moving in with a Green Arrow pointing to the left with an option to Delete shown in Red. If the previously scheduled FDT Move In is no longer valid, click the Delete tab and answer the verification message to complete the deletion of the FDT Move In.
4.6 Cancel FDT Move Out
If a FDT Move Out needs to be removed, click on the Future Dated Transactions tab to display all pending FDT’s. All FDT Move Outs will be shown with a Red Arrow pointing to the right, with the option to Process displayed in Green if due to be updated, or Cancel displayed in Yellow to remove the update. Once Cancel has been selected, answer the verification message to complete the deletion of the FDT Move Out.
4.6.1 Cancel FDT Move Out with FDT Move In
If a FDT Move Out needs to be removed and there is also a pending FDT Move In for the same unit, BOTH updates must be canceled and/or deleted. By choosing to Cancel the FDT Move Out, a verification message will be shown stating that both the FDT Move In and Move Out will be deleted. Complete the update by clicking the Yes tab in the verification message.
4.7 Update FDT Move In
If a FDT Move In is pending and ready to be updated, click on the Future Dated Transactions tab to display all pending FDT’s. Any FDT Move In that is ready to be updated will have the option to Process displayed in Green and show the Unit and Tenant name to be moved in. Click on the Process tab and answer the verification message to complete the update. If you do not complete this FDT ready for update it will be done automatically during the End of Month procedure.
4.7.1 Update FDT Move In to Occupied Unit
If a FDT Move In to an Occupied Unit, both the Move In and Move Out updates will show together in the FDT display. Go to the Future Dated Transactions tab to display all previously scheduled FDT’s. Any FDT’s that are ready for update will have the Process tab displayed in Green indicating they are ready to be done. The Move Out of the existing tenant must be completed before the FDT Move In can be updated, so the option to process the FDT Move In is not available until the Move Out has been done. Once Move Out is done, you may complete the Move In of the new tenant by clicking the Process tab and answering the verification message to complete the update.
4.8 Update FDT Move Out
If a FDT Move Out is pending and ready to be updated, it will be shown in the FDT display. Go to the Future Dated Transactions tab to display all previously scheduled FDT’s. Any updates that are ready will have the Process tab displayed in Green indicating they are ready to be done. Any FDT Move Outs will show a Red arrow pointing to the right, with the option to Process in Green, or Cancel in Yellow. Click on the Process tab and answer the verification message to complete the Move Out. If you do not complete this FDT ready for update it will be done automatically during the End of Month procedure.
4.8.1 Update FDT Move Out with FDT Move In
If a FDT Move Out has been scheduled along with a FDT Move In, they will be displayed together in the FDT display. Go to the Future Dated Transactions tab to display all previously scheduled FDT’s. Any updates that are ready will have the Process tab displayed in Green indicating they are ready to be done. The FDT Move In will not have the option to process until the FDT Move Out has been updated. To execute the FDT Move Out, click the Process tab and answer the verification message to complete the vacate. The FDT Move In can now be processed in the same fashion. If you do not complete these FDT’s that are ready for update it will be done automatically during the End of Month procedure.
[ddownload id=”685″ text=”Download PDF” style=”button” color=”blue”]
SIZE: [ddownload_size id=”685″]DOWNLOADS: [ddownload_count id=”685″]
3. units/tenants
3.1 Adding units/tenants
Once the property has been set up, the Units & Tenants should now be added. After clicking the Set Up New Property tab, select the property from the display on the left of the screen, and then click the Add New tab for set up of new Unit/Tenant.
3.2 Adding vacant units and units with tenants
Once the Setup New Unit/Tenant window is displayed, type in the Unit Number and any optional data to be included (i.e. – Beds/Baths, Square Footage, etc). If the unit is in a multiple address complex, record the actual address for the physical location of the unit if it is different than the address used when the property was set up. You now have the option of setting up a Vacant unit by clicking the tab for Create Vacant Unit, or one that is currently occupied by an existing tenant. Input the Name, Move In Date, Lease Dates, & Type (if any). If the rent bill is to be sent to somewhere other than the physical location of the unit (i.e. – corporate rental), enter the necessary information under Tenant Alternate Mailing Information. Enter the fixed monthly charges under Recurring Charges by clicking on the arrow for each Category Code description to be assigned to each monthly charge. (Category Codes are established under the My Account tab, Category Codes and click Add New tab). You now have the option of generating the monthly recurring charge as of the first day of the current processing month. If you do not want this to occur, click the Check Box to remove.
3.3 Unit/tenant editing
Once Units/Tenants have been established for your property(s), you may edit the existing information by clicking the Portfolio tab, choosing the desired property from the display & selecting the existing Unit/Tenant to be updated.The selected Unit will be displayed in View Mode and may be updated by clicking the Edit Mode tab. Once finished, click the Save Changes tab at the bottom of the display.
3.4 Unit/tenant future dated transaction (FDT)
Any Future Dated changes (FDT) to the monthly recurring charges (i.e. – Rent increase for the upcoming month) or changes in occupancy are scheduled using the same procedure as in 3.3 with the inclusion of the effective Future Date for the required update.
SIZE: [ddownload_size id=”684″]DOWNLOADS: [ddownload_count id=”684″]
2. Property
2.1. Setting up property
Click on Property Setup Tab, then click Add New. Enter the Name & physical address of the property. Then input the Checks Payable To name for the Tenant payments & the return address for the remittance. (If the mailing address for rent payments is the same as the Property Address, click the Copy tab). Set up any desired message to be printed on the rent bills (i.e. – Late charges will be assessed on all accounts that remain outstanding after the 5th day of each month). Under Property Settings, choose the type of property being set up (i.e. – residential, commercial, etc.) & which months to generate recurring charges.
2.2. Edit property
Once the property is established, any changes can be done by selecting the property from the display and clicking the Edit tab.
2.3. Delete property
While it is not recommended, you may delete an existing property by clicking the DELETE PROPERTY button (after entering EDIT mode) if it is no longer part of your existing portfolio. The more desirable option is to make the property Inactive, thereby preserving the data for future access if necessary.
[ddownload id=”683″ text=”Download PDF” style=”button” color=”grey”]
SIZE: [ddownload_size id=”683″]DOWNLOADS: [ddownload_count id=”683″]
1. Registration and Set Up
1.1. Choosing user name and password
Upon sign up, you will be assigned a Username & Password which will be emailed to the address indicated during Account Set Up. Once received, a link together with temporary login information will allow user log on to TENNET system and choose personal Username & Password (this process will confirm the accuracy of the email address recorded at sign up). You can now proceed with the set up of the Account Information and Property(s).
1.2. Recovering user name/password
Upon entering your email address, the correct information will be sent to registered email account.
[ddownload id=”675″ text=”Download PDF” style=”button” color=”grey”]
SIZE: [ddownload_size id=”675″]DOWNLOADS: [ddownload_count id=”675″]